NetZero Collective Privacy Policy

NetZero Collective holds personal information about residents within properties and information about our clients and we want to be open and transparent about the way we use the data we collect.

NetZero Collective is registered with the Information Commissioners Office (ICO) under registration ZA781876 any information collected is only used for the purposes set out in this notice and in ways your would expect your data to be used. The ICO regulates the way we deal with your information and the registration number is important for any correspondence with the ICO should you need to contact them regarding our practices.

Data is only processed where there is a clear legal basis for the processing of that information and where we work in partnership with other parties strict contractual arrangements and data sharing agreements are in place to ensure the protection of your data.

Why do you need my information?

The information we are provided with allows us to deliver services such as contacting you to arrange appointments to install equipment, allowing research on the impact of retrofit solutions.

We also maintain information about current and potential clients and stakeholders this allows us to provide updates on our services and allows us to promote the services we offer to new business. We will always provide an opportunity for you to opt in and out of these messages.

What basis do you have for holding my information?

We will be processing your information primarily based on consent but there are circumstances where information is processed based on performance of contract and also legitimate interest. We only process data in a way that you would expect us to and which allows us to deliver our services to you. We also rely on legitimate interest in relation to service improvement and promoting our services to current and future clients.

Do you have to collect this information? What happens if I don’t give it you?

The information you provide to us helps us to work with you and fulfil contractual obligations where applicable. If you do not supply the information requested, we may not be able to offer our services to you.

What information do you collect and what is it for?

We collect and hold a range of information about you. The below outlines the information we collect from you and the ways in which this is used.

What information do you collect and what is it for?

We collect and hold a range of information about you. The below outlines the information we collect from you and the ways in which this is used.

  • Name and contact details so that we can contact you and complete installation and works to properties
  • Information from installed technology relating to your property such as temperature and humidity
  • Email address and telephone numbers to promote our services to clients

Is my information secure?

Our contractual obligations mean we have to make use of technology to ensure data is safe and secure and held in systems which with technological measures to enhance security. We are committed to this and when we work with contractors or partners we do checks to make sure they also meet our high standards of security. If information can be held electronically we will keep information secure on our central services although we may hold paper information in some circumstances, and we ensure appropriate physical protection to your data.

Who else will see my data?

We take holding your data very seriously and we will only share information if it is required, for example if we need to contact any contractors. Information will be shared with out research partners such as University of Southampton who will be carrying out the research.
In order for us to fulfil our obligations with to you and provide the services for your time with us we share data with:

Contractors who complete installations and improvements

IT providers who manage the computers, phones or systems we use

Our professional advisors such as auditors

Police, Fire and health authorities if necessary

We do not give anyone else access to your information in return for payment, for marketing or commercial purposes.

Information will not be shared with anyone who claims to represent you unless we are satisfied, they have been appointed by yourself or they are acting in an official capacity. We may make checks to confirm the legitimacy of their approval to deal with.

How long will you keep my information for?

We will keep your information for three years to enable us to complete research on the technologies installed and information will also be stored for seven years to allow for the event of any legal disputes. You also have the right to request that your information is removed at any point which will be considered by our data protection officer.

What rights do I have?

The Data Protection Act 2018 gives you specific rights around your data and you have the right to ask us not to process some of your information, this may mean we are unable to provide services to you.

You have the right to complain to the Information Commissioner if you think there is a problem with the way we have handled your personal information. The Information Commissioner can be contacted on 0303 123 1133 and they have a website where you can find more info.

Accessing information we have about you

You have a legal right to access information that we hold about you. If you ask us we will need to see proof of identification before we can process your request. You can ask any of our colleagues or write to our Data Protection Officer at Governance Team, 52 Regent Street, Eccles, M30 0BP or email

We will respond to your request within one calendar month.

If you wish to make a complaint about the way we have handled your information or want to know how we use your information please contact Governance Team at 52 Regent Street, Eccles, M30 0BP.

You also have the right to rectify any information that is held about that you that is incorrect.

You have the right to data portability which means you can request to obtain your personal data in a format which can then be used to transfer data to another organisation.


For matters in respect of the General Data Protection Regulation (GDPR), please contact:

Trish Gorton, Data Protection Officer

52 Regent St, Eccles, Manchester, M30 0BP


Changes to privacy statement

This statement may change and we will display the most up to version on our website and you can also request a copy from any of our offices.